Banking Department - Banking Operation Customer Service Associate

Sumitomo Mitsui Trust Bank Limited New York Branch; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

Bank of China in New York is seeking a Banking Customer Service Associate to promote business by delivering high quality customer service to existing and potential customers. The role emphasizes accurate account support, KYC compliance, and cross-selling in line with bank policies.

You will handle routine account requests, prepare reports, and support compliance with BSA/AML requirements while maintaining a professional image; Mandarin proficiency is required.

Qualifications

• Bachelor’s degree in business or related field is required.
• 1–3 years of work experience in banking.
• Bilingual capability in Mandarin is required.
• Strong communication skills and ability to multi-task.

Responsibilities

• Assist customers with routine account requests such as opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the Bank’s KYC policy
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, IC, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation

Education

Bachelor's degree in business or related field

Job description

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

The Banking Customer Service Associate promotes business for the Bank by delivering high quality customer service experience to existing and to potential customers.

Customer Service, Reporting and Operational Support (80%)

• Assist customers with routine account related requests such as opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the Bank’s KYC policy
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, IC, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation

Compliance (20%)

• Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
• Send, process and follow up RFI
• Identify and elevate compliance related red flags or suspicious activities
• Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules
• Bachelor’s degree in business or related field is required; master’s degree is preferred
• 1-3 years of work experience in banking business and retail banking
• Strong communication skills; multi-tasking skills
• Ability to present a professional image at all times
• Adequate knowledge of banking products and services
• In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
• Bilingual capability in Mandarin is required

USD $42,000.00 - USD $90,000.00 /Yr.