Banking Department - Banking Operation Customer Service Associate

Bocusa; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

Bank of China in New York seeks a Banking Customer Service Associate to deliver high-quality customer service while supporting routine account management and compliance tasks.

The role involves handling deposits, transfers, and reports, with a focus on cross-selling products and maintaining strong client relationships. Mandarin language ability is required for this position.

Qualifications

• Bachelor’s degree in business or related field required.
• 1–3 years of banking experience in retail banking.
• Strong communication skills and ability to multitask.
• Ability to present a professional image at all times.
• Adequate knowledge of banking products and services.
• In-depth knowledge of banking operational procedures.

Responsibilities

• Assist customers with routine account requests such as opening, modifying, and closing accounts/debit cards, transfers, stop payments, and inquiries.
• Collect customer identification documents per KYC policy.
• Maintain and enhance customer relationships with high-quality banking services.
• Cross-sell bank products based on customer needs.
• Research and resolve customer problems and act as liaison between departments.
• Prepare bank correspondences and reports as needed.
• Input and maintain debit card data in the system.
• Handle daily operations of special deposit products (CDARS, ICs, etc.).
• Review and consolidate inactive accounts for abandoned property processing.
• Conduct internal account reconciliation.

Skills

Communication skills

Multitasking

Professional image

Mandarin language

Education

Bachelor’s degree in business or related field

Master’s degree preferred

Job description

Introduction

Established in 1912, Bank of China is one of the largest banks in the world, with over $3 trillion in assets and a footprint that spans more than 60 countries and regions. Our long-term outlook, institutional weight and global breadth provide our clients with a stable and reliable financial partner, whether in Corporate or Personal Banking or our Trade Services, Commodities, Financial Institutions and Global Markets lines of business.

Overview

The Banking Customer Service Associate promotes business for the Bank by delivering high quality customer service experience to existing and to potential customers.

Responsibilities

Customer Service, Reporting and Operational Support (80%)

• Assist customers with routine account related requests such as: opening, modifying and closing accounts/debit cards, funds transfers, stop payments, inquiries about bank deposit products and service charges, review of accounts transactions, processing of special depository products and others
• Collect customer’s identification documents in accordance with the Bank’s KYC policy
• Maintain and enhance good customer relationships by providing high quality banking services to customers in a friendly and courteous manners
• Cross-sell bank products and services based on customer needs in accordance with the Bank’s policies and procedures
• Research and resolve customer problems, acts as customer liaison between other bank departments when necessary
• Prepare bank correspondences to customers and handle any returned mailing
• Prepare reports including but not limited to 1099 report, 1042s report, W-8 Form update report, CD Pre-maturity Notice report, Foreign Exchange Annual Statement Report etc.
• Input, maintain debit cards within system
• Handle daily operation of special depository products like CDARS, ICs, School District Deposit, and other structural deposit services
• Review and consolidate inactive accounts for processing of abandoned property in accordance to bank policies and procedures
• Conduct internal account reconciliation

Compliance (20%)

• Understand and support compliance with all applicable regulatory guidelines such as Bank Secrecy Act, Anti-Money Laundering, and Consumer Compliance etc.
• Send, process and follow up RFI
• Identify and escalte compliance related red flags or suspicious activities
• Adhere to all department and banking policies and procedures to ensure all business conducted are strictly complying with relevant regulations and rules

Qualifications

• Bachelor’s degree in business or related field is required; master’s degree is preferred
• 1-3 years of work experience in banking business and retail banking
• Strong communication skills; multi-tasking skills
• Ability to present a professional image at all times
• Adequate knowledge of banking products and services
• In-depth knowledge of banking operational procedure to perform duties accurately and efficiently
• Bilingual capability in Mandarin is required

Pay Range

Actual salary is commensurate with candidate’s relevant years of experience, skillset, education and other qualifications.

USD $42,000.00 - USD $90,000.00 /Yr.