Bilingual Banking Teller (EN/Mandarin)

Sumitomo Mitsui Trust Bank Limited New York Branch; New York (NY); On-site; USD 42,000 - 90,000; Full time

Job summary

Bank of China New York serves customers with all banking needs, including deposits, remittances, RMB transactions, and foreign currency exchange. The role emphasizes accuracy, compliance with banking regulations, and cross-selling of products.

A bilingual English/Mandarin capability is required, with at least one year of banking experience. The team handles safe deposit operations and cash management, balancing drawers daily and processing checks and payments in the T24 system, while maintaining

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of banking experience.
• Bilingual ability in English and Mandarin required.

Responsibilities

• Accept cash and check items for deposits.
• Verify identity and signatures of customers’ withdrawals from accounts.
• Perform cash checks for customers.
• Handle sales of financial monetary instruments.
• Accept outgoing remittance transactions.
• Accept RMB cash deposit and withdrawal.
• Accept Foreign Currency Exchange.
• Input daily cash and check transaction records.
• Balance cash drawer daily (USD and CNY).
• Promote and cross-sell banking products to potential customers.
• Conduct remittance investigations and input outgoing remittance.
• Process all incoming payments to proper accounts in T24.
• Process checks returned items.
• Process checks on us return or repost request by ADM. Section.
• Process foreign check collection.
• Serve customers with friendly, warm and helpful attitudes.
• Release check holds for residential mortgage/loan payments.
• Create non-customer profiles through RTO for Foreign Currency Exchange.
• Help verify customers' identity for safe deposit box access.
• Back up Safe Deposit Box operations.

Skills

Customer service

Cash handling

Regulatory compliance

Bilingual English-Mandarin

Education

High School Diploma or GED

Tools

T24 Banking System

Job description

Bank of China New York serves customers with all banking needs, including deposits, remittances, RMB transactions, and foreign currency exchange. The role emphasizes accuracy, compliance with banking regulations, and cross-selling of products.

A bilingual English/Mandarin capability is required, with at least one year of banking experience. The team handles safe deposit operations and cash management, balancing drawers daily and processing checks and payments in the T24 system, while maintaining