Banking IT Systems Analyst: Keep Systems Running & Upgrades

Berkshire Bank; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Berkshire Bank is seeking an IT Systems Analyst to maintain system availability, support end users, and collaborate with vendors on KTLO activities. The role involves administering applications, documenting procedures, testing controls, and addressing outages with cross-functional teams.

Required 1–3 years in Banking Technology, an associate degree or equivalent experience, and strong communication and problem-solving skills. This position is on-site in Boston with Berkshire Bank.

Qualifications

• Associate's degree or higher in CS or business, or equivalent experience.
• 1–3 years' experience in Banking Technology and Core platforms.
• Ability to communicate with non-technical audiences.
• Ability to document test cases and results.

Responsibilities

• Serve as administrator for applications and perform system changes per change management.
• Create detailed application documentation and IT procedures.
• Support risk mitigation through control testing and documentation.
• Address system interruptions with root-cause analysis and remediation planning.
• Collaborate on system upgrades, configuration changes, and projects.
• Monitor vendor releases and inform business areas of new offerings.
• Provide end-user support, prioritise issues, and escalate when needed.
• Facilitate automation of manual tasks.
• Document test cases and results for user testing.
• Ensure compliance with banking laws and internal policies.

Skills

IT fundamentals

Analytical skills

Interpersonal skills

Continuous improvement

Change management

Communication skills

Attention to detail

Teamwork

Accountability

Education

Associate's degree in CS or Business

Job description

Berkshire Bank is seeking an IT Systems Analyst to maintain system availability, support end users, and collaborate with vendors on KTLO activities. The role involves administering applications, documenting procedures, testing controls, and addressing outages with cross-functional teams.

Required 1–3 years in Banking Technology, an associate degree or equivalent experience, and strong communication and problem-solving skills. This position is on-site in Boston with Berkshire Bank.