Banking IT Support & Core Systems Analyst

Citadel Credit Union; Exton (PA); On-site; USD 75,000 - 105,000; Full time

Job summary

Citadel Credit Union in Exton, PA seeks an IT Analyst to support business information systems across departments, manage the support queue, and coordinate maintenance for core banking systems, CRM, and workflows.

Role includes serving as SME during testing and upgrades, participating in Agile ceremonies, and ensuring timely communication with stakeholders. Requires 5+ years IT/BA experience and banking tech exposure.

Qualifications

• Five years of work-related experience in Information Technology and/or Business Analysis.
• Minimum of three years banking, business and related technical experience preferred.
• Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.
• Technical experience with Symitar core data processing system, CR< SQL, Document Management, XML, and job schedulers.
• Microsoft Windows and Office Suite, SQL proficiency.

Responsibilities

• Monitor the IT Operations Support Queue and Assume Level 2 support for any escalated Service Desk Tickets.
• Provide support for core banking platforms, including CRM, document management, Workflow, job automation, and account opening.
• Ensure that stakeholders are kept up to date on support related issues.
• Serve as the subject matter expert while working with Development and Business units during the testing phases of support fixes, or system upgrades.
• Participate in Agile ceremonies with internal development, which includes writing User Stories based on business requirements and managing them to completion.
• Use analytical skills to identify potential crises and devise contingency plans.
• Thoroughly test and document all changes resulting from support, maintenance, and enhancement upgrades.
• Collaborate with Project Teams to determine how software updates, enhancements and new modules will affect and change operations within department and credit union.
• Conform to shifting priorities, demands and timelines through analysis and problem-solving.
• Ensure that written procedures are documented for all Operations functions.
• Participate in Disaster Recovery Testing at our identified hot site. Restoring transactional system operations, connectivity to Retail network, connectivity to third party vendors and ancillary software and hardware platforms.
• Maintain strong working relationships with 3rd party vendors to optimize performance of the core banking platforms and ancillary applications
• Provide Infrastructure with technical specifications based on business requirements.
• Coordinate and complete month-end, quarter-end, and year-end processing.
• Provide on call support to ensure system accessibility.
• Participate in Departmental meetings

Skills

Advanced analytical skills

System analysis and troubleshooting

Multitasking

Symitar

Jack Henry product suite

Terafina / job automation

SQL proficiency

Windows & Office

Education

Two year Associate’s degree in business or technical related field

Four year Bachelor’s degree in business or technical related field

Three years work related experience may be substituted in lieu of degree

Tools

Job description

Citadel Credit Union in Exton, PA seeks an IT Analyst to support business information systems across departments, manage the support queue, and coordinate maintenance for core banking systems, CRM, and workflows.

Role includes serving as SME during testing and upgrades, participating in Agile ceremonies, and ensuring timely communication with stakeholders. Requires 5+ years IT/BA experience and banking tech exposure.