IT Systems Analyst - Boston, MA

Berkshire Bank; Boston (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

Berkshire Bank is seeking an IT Systems Analyst to maintain system availability, support end users, and collaborate with vendors on KTLO activities. The role involves administering applications, documenting procedures, testing controls, and addressing outages with cross-functional teams.

Required 1–3 years in Banking Technology, an associate degree or equivalent experience, and strong communication and problem-solving skills. This position is on-site in Boston with Berkshire Bank.

Qualifications

• Associate's degree or higher in CS or business, or equivalent experience.
• 1–3 years' experience in Banking Technology and Core platforms.
• Ability to communicate with non-technical audiences.
• Ability to document test cases and results.

Responsibilities

• Serve as administrator for applications and perform system changes per change management.
• Create detailed application documentation and IT procedures.
• Support risk mitigation through control testing and documentation.
• Address system interruptions with root-cause analysis and remediation planning.
• Collaborate on system upgrades, configuration changes, and projects.
• Monitor vendor releases and inform business areas of new offerings.
• Provide end-user support, prioritise issues, and escalate when needed.
• Facilitate automation of manual tasks.
• Document test cases and results for user testing.
• Ensure compliance with banking laws and internal policies.

Skills

IT fundamentals

Analytical skills

Interpersonal skills

Continuous improvement

Change management

Communication skills

Attention to detail

Teamwork

Accountability

Education

Associate's degree in CS or Business

Job description

Purpose and Responsibilities

The IT Systems Analyst is a key member of the support team, responsible for activities required to maintain system availability and functionality, support end‑users, and to collaborate with vendors and IT partners in the resolution of application outages and other "keep the lights on" (KTLO) activities.

Key Accountabilities

• Serve as the administrator for applications, executing system changes as requested by LOB partners or vendors, following defined change management procedures.
• Create detailed application documentation and IT procedures.
• Support risk mitigation through performance of control testing, providing requested application documentation, and collaborating with vendors to remediate findings.
• Address system interruptions through a collaborative process with the user(s), vendors and other IT partners, clearly identifying and documenting root cause, and strategies to prevent recurrence.
• Collaborate with technical resources to assist in system upgrades and/or configuration changes, and projects.
• Monitor vendor resources for new system releases and functionality, inform business areas about new offerings or enhanced process opportunities.
• Provide end‑users with application support, prioritise issues and requests, provide meaningful updates, and escalat e issues or opportunities as needed to deliver results.
• Facilitate automation of manual tasks performed.
• Participate in documenting test cases and results for user testing.
• Ensure compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

Education

• Associate's Degree in Computer Science or Business, or comparable work experience

Experience

• 1–3 years' experience in Banking Technology and Core platforms, and supporting technology solutions

Skills and Knowledge

• Foundational knowledge of information technology
• Excellent analytical and problem‑solving skills
• Strong interpersonal skills
• Continuous improvement mindset
• Strong change management skills
• Excellent written and verbal communication skills, including ability to present technical information to non‑technical audiences, provide concise summaries of activities and issues, and to ask clarifying questions to understand the full scope of an issue
• Attention to detail and consistent follow‑through
• Ability to work both independently and as part of a team
• Accountability – willing to investigate or attempt a task independently before asking for help

Beacon Bank is an Equal Opportunity Employer – all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].