IT Systems Analyst

Beacon Bank; Boston (MA); On-site; USD 52,000 - 90,000; Full time

Job summary

Beacon Bank IT Systems Analyst role within the Technology Division focuses on maintaining system availability, supporting end users, and coordinating with vendors on outages and KTLO activities. You will document processes, test changes, and ensure regulatory compliance.

Ideal candidates have 1–3 years in Banking Technology, an Associate’s degree or equivalent, and strong analytical and communication skills suitable for a regulated banking environment across multiple locations.

Qualifications

• Associate’s degree or comparable work experience in IT or business systems.
• 1-3 years’ experience in Banking Technology and Core platforms.
• Strong written and verbal communication, ability to explain technical concepts to non-technical audiences.

Responsibilities

• Serve as the administrator for applications, executing system changes per change management procedures.
• Create detailed documentation and IT procedures for applications.
• Support risk mitigation through control testing and vendor collaboration.
• Address system interruptions with users, vendors, and IT partners to identify root causes.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Education

Associate’s Degree in Computer Science or Business

Job description

Division: Technology

Department: IT Business & Sys Analysis

Reports to: Director of Corporate Systems

Status: Exempt

Grade: 9E

Pay Range: $52,000-$90,498

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: NY, MA, CT, RI VT

Purpose/Objective

The IT Systems Analyst is a key member of the support team, responsible for activities required to maintain system availability and functionality, support end-users, and to collaborate with vendors and IT partners in the resolution of application outages and other “keep the lights on” (KTLO) activities.

Key Accountabilities

• Serve as the administrator for applications, executing system changes as requested by LOB partners or vendors, following defined change management procedures.
• Create detailed application documentation and IT procedures.
• Support risk mitigation through performance of control testing, providing requested application documentation, and collaborating with vendors to remediate findings.
• Address system interruptions through a collaborative process with the user(s), vendors and other IT partners, clearly identifying and documenting root cause, and strategies to prevent recurrence.
• Collaborate with technical resources to assist in system upgrades and/or configuration changes, and projects.
• Monitor vendor resources for new system releases and functionality, inform business areas about new offerings or enhanced process opportunities.
• Provide end-users with application support. Prioritize issues and requests and provide meaningful updates. Escalate issues/opportunities as needed to deliver results.
• Facilitate automation of manual tasks performed.
• Participate in documenting test cases and results for user testing.
• Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties.

Education

• Associate’s Degree in Computer Science or Business, or comparable work experience

Experience

• 1-3 years’ experience in Banking Technology and Core platforms, and supporting technology solutions

Skills & Knowledge

• Foundational knowledge of information technology
• Excellent analytical and problem-solving skills
• Strong interpersonal skills
• Continuous improvement mindset
• Strong change management skills
• Excellent written and verbal communication skills, including ability to present technical information to non-technical audiences, provide concise summaries of activities and issues, and to ask clarifying questions to understand the full scope of an issue.
• Attention to detail and consistent follow-through
• Ability to work both independently and as part of a team
• Accountability - willing to investigate or attempt a task independently before asking for help

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].