IT Support Technician - Flexible Hours & Desktop/Networking

Berkshire Bank; Boston (MA); On-site; USD 28,000 - 44,000; Full time

Job summary

Berkshire Bank is seeking an IT Service Desk Technician to provide level 1 support in Boston, MA. The role reports to the VP IT Manager and operates in a non-exempt capacity.

The incumbent will diagnose technical issues, document resolutions, and help manage ticket workflows while adhering to bank policies. Ideal candidates will have a CS degree or equivalent experience, 2+ years in multi-platform support, and a willingness to travel up to 25%.

Qualifications

• Solid understanding of desktop/service desk technologies.
• Basic understanding of networking concepts.
• Proven ability to diagnose and resolve technical problems.
• Excellent written and verbal customer service skills.

Responsibilities

• Troubleshoot end-user problems and document steps to resolution.
• Track and follow up on tickets in the service desk system.
• Assist with imaging, software distribution, and inventory management.
• Ensure compliance with banking laws and internal policies.

Skills

Desktop/Service Desk

Networking basics

Troubleshooting

Customer service

Team player

Flexible hours

Education

B.S. in CS or related field

Job description

Berkshire Bank is seeking an IT Service Desk Technician to provide level 1 support in Boston, MA. The role reports to the VP IT Manager and operates in a non-exempt capacity.

The incumbent will diagnose technical issues, document resolutions, and help manage ticket workflows while adhering to bank policies. Ideal candidates will have a CS degree or equivalent experience, 2+ years in multi-platform support, and a willingness to travel up to 25%.