Banking IT Help Desk & Support Analyst

INFICARE SOFTWARE TECHNOLOGIES PRIVATE LIMITED; Plymouth (MA); On-site; USD 50,000 - 65,000; Full time

Job summary

A technology solutions provider is looking for a Service Desk Analyst in Plymouth, MA. The role involves providing Level 1 and Level 2 technical support to banking staff, ensuring timely resolutions of IT incidents, and maintaining compliance with U.S. regulations. Required qualifications include a degree in IT or related fields and 2-3 years of experience in a service desk environment. Strong communication and problem-solving skills are essential for success in this position.

Qualifications

• 2-3 years of experience in IT service desk or technical support role.
• Experience supporting a bank or financial services environment preferred.
• Ability to work in a fast-paced, highly regulated environment.

Responsibilities

• Provide Level 1 and Level 2 technical support to banking staff.
• Ensure timely resolution of IT incidents, service requests, and user issues.
• Maintain compliance with U.S. banking regulations and cybersecurity standards.

Skills

Ticket Management

Customer Satisfaction

First Call Resolution

Communication

Problem-Solving

Education

Bachelor’s/associate degree in IT, Computer Science, or related field

Graduate in BCA or any Technical Field

Job description

A technology solutions provider is looking for a Service Desk Analyst in Plymouth, MA. The role involves providing Level 1 and Level 2 technical support to banking staff, ensuring timely resolutions of IT incidents, and maintaining compliance with U.S. regulations. Required qualifications include a degree in IT or related fields and 2-3 years of experience in a service desk environment. Strong communication and problem-solving skills are essential for success in this position.