Service Desk Analyst — IT Support & Onboarding Pro

Beyondsoft; Waltham (MA); On-site; USD 38,572 - 44,083; Full time

Benefits offered by this job

10 days Paid Time Off

401(k) retirement plan with company match

Medical, dental, and vision insurance

Job summary

A leading IT consulting firm is seeking a Service Desk Analyst in Waltham, Massachusetts. You will provide exceptional customer service, set up and fix IT equipment, and assist employees with hardware and software support. Ideal candidates should excel in communication and have experience in an IT Service Desk environment. Competitive compensation of $28-$32/hr, benefits, and a commitment to employee satisfaction and work/life balance await.

Qualifications

• Experience working in an IT Service Desk environment.
• Experience configuring and troubleshooting Windows & Mac laptop and desktop computers.
• Experience with Active Directory, Intune, Exchange, and basic network troubleshooting.

Responsibilities

• Provide exceptional customer service at the walkup service desk.
• Setup and fix IT equipment at desks and conference rooms.
• Assist employees with installation, configuration, and troubleshooting of computer hardware.

Skills

Customer service

Attention to detail

Communication skills

Documentation skills

Team player

Troubleshooting Windows

Troubleshooting Mac

Tools

ServiceNow

Active Directory

Microsoft Office

Office 365

Intune

Job description

A leading IT consulting firm is seeking a Service Desk Analyst in Waltham, Massachusetts. You will provide exceptional customer service, set up and fix IT equipment, and assist employees with hardware and software support. Ideal candidates should excel in communication and have experience in an IT Service Desk environment. Competitive compensation of $28-$32/hr, benefits, and a commitment to employee satisfaction and work/life balance await.