Banking IT End-User Specialist (Onsite, NYC)

Procom; New York (NY); Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Basic Life/AD&D insurance

Short- and Long-Term Disability

Employee Assistance Program (EAP)

Medical and dental coverage; 401(k)

Paid leave per legislative requirement

Résumé du poste

Procom is seeking a Technical Analyst, Banking/FI – IT End-User Support for a 6-month, onsite role at our client’s New York office.

The role provides end-user support for Windows, Mac, Office 365, VPN, and AV conferencing, with a focus on boosting onboarding and service delivery.

Responsibilities include incident resolution, onboarding staff, supporting front-office trading and back-office ops, and handling ServiceNow tickets.

Qualifications

• 3+ years of IT end-user support in a financial institution.
• Working knowledge of DNS, internet infrastructure, and IP information tools.
• Proficient with Windows, Mac, MS Office 365 and hardware devices; strong troubleshooting.
• Experience with ServiceNow and IT support processes.

Responsabilités

• Provide end-user IT support by phone, email, tickets, or walk-up requests.
• Resolve the majority of issues on first contact and escalate as needed.
• Onboard new staff and manage cyber vulnerabilities.
• Support front-office trading and back-office operations within a large bank.
• Manage tickets in ServiceNow and perform root-cause analysis.
• Escalate large-scale issues to senior management and coordinate with resolver teams.

Connaissances

End-user support

DNS / IP concepts

MS O365 Suite

Hardware support

Communication skills

Outils

ServiceNow

Windows OS

Mac OS

Description du poste

Procom is seeking a Technical Analyst, Banking/FI – IT End-User Support for a 6-month, onsite role at our client’s New York office.

The role provides end-user support for Windows, Mac, Office 365, VPN, and AV conferencing, with a focus on boosting onboarding and service delivery.

Responsibilities include incident resolution, onboarding staff, supporting front-office trading and back-office ops, and handling ServiceNow tickets.