Client Experience & Loyalty Advocate

PNC Financial Services Group, Inc.; Cleveland (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with match

Pension and stock purchase plans

Paid holidays and time off

Employee wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in North Olmsted, OH. This in-office role supports multiple branches in the region, delivering a differentiated customer experience and guiding customers toward suitable banking solutions.

You will engage customers in-branch, promote digital tools, and refer opportunities to branch staff. The role emphasizes adherence to policies and strong problem-solving to drive customer loyalty and wallet share.

Qualifications

• Roles typically do not require a university degree.
• Candidate should demonstrate customer focus and problem-solving.
• Experience in banking or financial services is a plus.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Performs lobby engagement and educates customers on digital options.
• Adheres to policies and ensures accurate daily operations.
• Supports proactive sales conversations to grow wallet share.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in North Olmsted, OH. This in-office role supports multiple branches in the region, delivering a differentiated customer experience and guiding customers toward suitable banking solutions.

You will engage customers in-branch, promote digital tools, and refer opportunities to branch staff. The role emphasizes adherence to policies and strong problem-solving to drive customer loyalty and wallet share.