Banking Experience Pro: Customer Growth & Service

Talentify; Shrewsbury (York County); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank is hiring at the Shrewsbury, PA branch to provide exceptional customer service as a teller and support daily branch operations. You will engage customers, explain banking solutions, and help with servicing tasks while following the bank's sales process and AML/KYC procedures.

The role emphasizes customer-centric service, upselling opportunities, and use of digital channels to meet customer needs in a fast-paced environment.

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to manage time and priorities in a branch setting.
• Experience handling difficult customer conversations in retail or service.
• Proficient with internet-based banking tools and systems.
• Ability to work in a fast-paced, customer-facing environment.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and recommend suitable options.
• Engage customers and encourage use of digital banking capabilities.
• Explain loan application criteria at a high level.
• Handle servicing tasks and identify opportunities to cross-sell banking products.
• Follow the branch sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand customer relationships.

Skills

Verbal communication

Interpersonal skills

Time management

Prioritization

Team collaboration

Difficult conversations

Internet literacy

Education

High school diploma or GED

Job description

M&T Bank is hiring at the Shrewsbury, PA branch to provide exceptional customer service as a teller and support daily branch operations. You will engage customers, explain banking solutions, and help with servicing tasks while following the bank's sales process and AML/KYC procedures.

The role emphasizes customer-centric service, upselling opportunities, and use of digital channels to meet customer needs in a fast-paced environment.