Branch Banking & Digital Solutions Advisor

M&T Bank; Pottsville (Schuylkill County); On-site; USD 25,000 - 43,000; Full time

Job summary

M&T Bank in Pottsville, PA is seeking a Branch Teller to deliver exceptional customer service, process transactions, and support daily branch operations. You will greet customers, identify needs, and refer opportunities to partners while following bank procedures.

This role emphasizes sales and service, including educating customers on Consumer and Business Banking solutions, promoting digital tools, and ensuring compliance with AML/KYC and other controls.

Qualifications

• High school diploma or GED; minimum 1 year in retail sales, customer service, or telesales.
• Strong verbal and interpersonal communication.
• Ability to handle difficult customer conversations and work under time constraints.
• Proficiency with internet and basic computer tasks.

Responsibilities

• Educate customers and explain banking solutions; recommend based on needs.
• Engage customers to use digital capabilities and services.
• Explain loan application criteria and assist with processing.
• Complete servicing-related tasks and log interactions accurately.
• Adhere to bank sales process and provide customer-focused advice.

Skills

Verbal communication

Interpersonal skills

Time management

Customer service

Education

High school diploma or GED

Tools

Basic computer skills

Job description

M&T Bank in Pottsville, PA is seeking a Branch Teller to deliver exceptional customer service, process transactions, and support daily branch operations. You will greet customers, identify needs, and refer opportunities to partners while following bank procedures.

This role emphasizes sales and service, including educating customers on Consumer and Business Banking solutions, promoting digital tools, and ensuring compliance with AML/KYC and other controls.