Consumer Banking Product Supervisor - Training Developer

Frost Bank; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

Frost Bank in Texas is seeking a Consumer Banking Product Supervisor - Training Developer to lead a team of Customer Experience Analysts, collaborate with stakeholders to evaluate the effectiveness of product strategies and processes, and mentor team members to deliver exceptional service.

You will ensure internal controls, stay ahead of industry trends, and drive improvements with integrity, caring, and excellence in mind, supporting Frost’s long-standing commitment to customer satisfaction.

Qualifications

• Bachelor's Degree in a related field or equivalent experience in banking product operations.
• 5+ years of consumer banking experience.
• Demonstrated knowledge of bank laws and regulations.
• Proven ability to lead high-performing teams; excellent written and verbal communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Lead and mentor a team of Consumer Experience Analysts and execute policies and procedures in alignment with the company's strategic objectives.
• Partner with stakeholders across the organization to analyze the effectiveness of current product strategies and processes, and develop recommendations for improvement.
• Act as the primary point of contact for line of business stakeholders to assign product work deliverables to other team members.
• Ensure that internal controls are in place and compliance requirements are met.
• Stay informed of industry trends and customer needs to identify opportunities for product enhancements and optimizations.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Skills

Team leadership

Communication

Regulatory knowledge

Banking experience

Education

Bachelor's Degree in a related field or equivalent experience in banking product operations

Tools

Microsoft Office

Job description

Job Description It’s about interactions more than transactions. Are you passionate about innovation and elevating customer experiences? Do you want the autonomy to improve processes and find solutions? Do you enjoy working with others and effectively communicating? If so, the Consumer Banking Product Supervisor position could be your calling.

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Consumer Banking Product Supervisor - Training Developer with Frost, you are our customer experience champion. You will lead a team of Customer Experience Analysts and collaborate with stakeholders to analyze the effectiveness of strategies and processes. You will be a leader at heart and are excited to mentor and develop your team. More than that, this role is about providing top-quality service and doing it with integrity, caring, and excellence in mind.

What you’ll do:

• Lead and mentor a team of Consumer Experience Analysts and execute policies and procedures in alignment with the company's strategic objectives
• Partner with stakeholders across the organization to analyze the effectiveness of current product strategies and processes, and develop recommendations for improvement
• Act as the primary point of contact for line of business stakeholders to assign product work deliverables to other team members
• Ensure that internal controls are in place and compliance requirements are met
• Stay informed of industry trends and customer needs to identify opportunities for product enhancements and optimizations
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor's Degree in a related field or equivalent experience in banking product operations
• 5+ years of consumer banking experience
• Demonstrated knowledge of bank laws and regulations
• Proven ability to lead high-performing teamsExcellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Frost Bank retail and consumer banking experience
• Branch management experience

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here

Frost’s commitment to cultivate long‑term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.