Banking Customer Support Specialist | Weekends Off

Foothills Bank; Belgrade (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekends off

Job summary

Foothills Bank is hiring a Customer Support Representative in Montana to handle incoming calls, resolve account issues, and deliver exceptional service. You will interact with customers, vendors, and bank staff while maintaining professionalism and courtesy.

Weekends off and a supportive team environment are highlighted in the role. The position requires strong customer service skills, ability to work quickly and accurately, and knowledge of bank products.

Qualifications

• Excellent customer service skills.
• Ability to work quickly and accurately in a professional manner.
• Provides leadership by setting the example for coworkers.
• Knowledge of bank services and products; familiarity with 10-key, phone system and keyboard.

Responsibilities

• Serve incoming customer calls with extraordinary service.
• Answer inquiries and resolve account issues promptly.
• Transfer calls to appropriate staff and departments.
• Process transfers, check orders, stop payments, debit card maintenance.
• Assist with ACH/ATM inquiries, online banking resets, and loan payments.
• Provide statement copies and check copy requests.
• Promote bank products and refer related services.
• Ensure compliance with laws and bank regulations.

Skills

Customer service

Phone system

10-key

Bank product knowledge

Leadership

Education

High School Diploma or GED

Job description

Foothills Bank is hiring a Customer Support Representative in Montana to handle incoming calls, resolve account issues, and deliver exceptional service. You will interact with customers, vendors, and bank staff while maintaining professionalism and courtesy.

Weekends off and a supportive team environment are highlighted in the role. The position requires strong customer service skills, ability to work quickly and accurately, and knowledge of bank products.