Bank Customer Support Specialist - Expert Help & Resolution

Glacier Bank; Whitefish (MT); On-site; USD 25,761 - 33,764; Full time

Benefits offered by this job

Extensive benefits package

Paid Time Off (PTO)

401(k) and Profit-Sharing plans

Health savings account option

Job summary

Glacier Bank in Whitefish, Montana is seeking a Customer Support Specialist to deliver extraordinary service in a fast-paced call center environment. The ideal candidate will possess strong customer service skills, organizational abilities, and the capacity to handle various banking inquiries while maintaining a professional demeanor.

The job entails answering customer calls, providing solutions to account-related issues, and adhering to bank policies and regulations. A high school diploma is a must, and relevant experience in customer service is preferred.

Qualifications

• Demonstrate effective time management skills in a fast-paced environment.
• Ability to work both independently and in a team.
• Communicate effectively verbally and in writing.

Responsibilities

• Service incoming customer calls and resolve account issues.
• Provide customer service on various banking inquiries.
• Maintain customer privacy and professionalism at all times.

Skills

Attention to detail

Customer service

Organizational skills

Time management

Effective communication

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheets

Basic office equipment

Job description

Glacier Bank in Whitefish, Montana is seeking a Customer Support Specialist to deliver extraordinary service in a fast-paced call center environment. The ideal candidate will possess strong customer service skills, organizational abilities, and the capacity to handle various banking inquiries while maintaining a professional demeanor.

The job entails answering customer calls, providing solutions to account-related issues, and adhering to bank policies and regulations. A high school diploma is a must, and relevant experience in customer service is preferred.