Banking Support Specialist: Expert Customer Care

Glacier Bank; Polson (MT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Profit-Sharing plans

Paid Time Off (PTO)

Job summary

Glacier Bank is looking for a Customer Support Specialist in Polson, Montana. The role involves servicing incoming customer calls, addressing inquiries, and resolving account issues while providing extraordinary customer service. The ideal candidate will have excellent organizational skills, attention to detail, and professional demeanor. A high school diploma or equivalent is required. The bank offers a comprehensive benefits package including medical, dental, vision, and paid time off.

Qualifications

• Ability to prioritize and organize heavy workload.
• Ability to work both independently and in a team environment.
• Ability to follow complex written and oral instructions.
• Basic computer skills with working knowledge of word processing and spreadsheets.

Responsibilities

• Service customer calls and resolve account issues.
• Transfer calls and process requests efficiently.
• Provide solutions while adhering to bank regulations.
• Participate in community service and staff meetings.

Skills

Attention to detail

Organizational skills

Customer service

Time management

Communication skills

Education

High school diploma or equivalent

Tools

Word processing applications

Spreadsheets

Office equipment

Job description

Glacier Bank is looking for a Customer Support Specialist in Polson, Montana. The role involves servicing incoming customer calls, addressing inquiries, and resolving account issues while providing extraordinary customer service. The ideal candidate will have excellent organizational skills, attention to detail, and professional demeanor. A high school diploma or equivalent is required. The bank offers a comprehensive benefits package including medical, dental, vision, and paid time off.