Phone Banker: Elevate Member Financial Wellness

S.C. State Credit Union; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription,

Life Insurance

401K with employer matching

Tuition Reimbursement

Holidays schedule

Job summary

SC State Credit Union in Columbia, SC is hiring a Full Time Customer Service Representative for an onsite role. You will assist members with inquiries and transactions, delivering personalized service and maintaining a professional demeanor.

Join a high-performance culture that values customer-centricity, teamwork, and ongoing knowledge of products and services to provide accurate information and recommendations.

Qualifications

• Strong verbal and written communication skills to assist diverse members.
• Active listening to understand needs and tailor solutions.
• Empathy and professionalism in every interaction.

Responsibilities

• Assist members with inquiries and transactions, ensuring clarity and accuracy.
• Address member needs promptly and resolve issues efficiently.
• Interact with members by phone, delivering personalized service.
• Collaborate with teammates to improve service delivery and standards.
• Keep knowledge of products and services up to date for accurate guidance.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Time management

Organization

Adaptability

Customer focus

Job description

SC State Credit Union in Columbia, SC is hiring a Full Time Customer Service Representative for an onsite role. You will assist members with inquiries and transactions, delivering personalized service and maintaining a professional demeanor.

Join a high-performance culture that values customer-centricity, teamwork, and ongoing knowledge of products and services to provide accurate information and recommendations.