Banking Customer Care Specialist - Flexible Schedule

Citizens Bank - Indiana; Mooresville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Citizens Bank - Indiana is seeking a Customer Care Specialist to provide courteous, accurate service. You will process daily banking transactions, assist customers remotely and in-branch, and help deepen customer relationships through cross-selling.

A strong focus on compliance with Bank Secrecy and AML regulations is required. The role emphasizes timely problem resolution, attention to detail, and professional communication, with a schedule that may include flexible hours to support customer

Qualifications

• Minimum of 3 years of customer service experience.
• High school diploma required; banking experience helpful.

Responsibilities

• Process checking and savings transactions and loan payments.
• Assist customers via phone, video, email, and chat systems.
• Cross-sell bank services and explain account types and certificates.
• Ensure accuracy of transactions and comply with banking regulations.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma

Job description

Citizens Bank - Indiana is seeking a Customer Care Specialist to provide courteous, accurate service. You will process daily banking transactions, assist customers remotely and in-branch, and help deepen customer relationships through cross-selling.

A strong focus on compliance with Bank Secrecy and AML regulations is required. The role emphasizes timely problem resolution, attention to detail, and professional communication, with a schedule that may include flexible hours to support customer