Customer Support Specialist

borderbank; Roseau (MN); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision Insurance

401(k) Match

Life Insurance

Education Assistance

Wellness Dollars

EAP

Job summary

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This role supports customers via phone and email across multiple locations, promoting a positive experience.

You will respond to inquiries, resolve requests at first contact when possible, and maintain knowledge of our products and procedures while protecting information security. Flexible scheduling may include evenings and Saturdays.

Qualifications

• Customer service experience preferred.
• Banking knowledge helpful for faster adaptation.
• Strong written and verbal communication skills.

Responsibilities

• Provide exceptional service to customers via phone and email.
• Respond to inquiries and complete requests on first contact when possible.
• Maintain knowledge of Border Bank products, procedures, and general information.
• Protect the security and confidentiality of bank, customer, and employee information by following verification standards.
• Schedule flexibility including some evenings and Saturdays.

Skills

Customer service

Banking experience

Communication

Attention to detail

Time management

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

Banking software

Job description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo, North Dakota, or Badger, Baudette, Clearbrook, Coon Rapids, Greenbush, International Falls, Middle River, Roseau, or Thief River Falls, Minnesota.

The Customer Support Specialist will serve customers through multiple communication channels, including phone and email, while helping resolve questions, complete requests, and support a positive customer experience.

Customer Support Specialist Key Responsibilities

• Provide exceptional service to internal and external customers in an accurate, courteous, and customer-focused manner.
• Respond to customer inquiries through voice, email, and other communication channels as needed.
• Listen actively, ask thoughtful questions, and communicate clearly and professionally.
• Maintain knowledge of Border Bank products, services, procedures, and general information to assist customers effectively.
• Work to resolve customer requests or concerns at the first point of contact whenever possible.
• Take ownership of customer interactions and follow through to a positive resolution.
• Use sound judgment, problem-solving skills, and available resources to address customer needs.
• Protect the security and confidentiality of bank, customer, and employee information by following established verification standards.
• Navigate multiple systems, screens, and tools while assisting customers.
• Demonstrate flexibility with scheduling, including possible evenings and weekends.
• Represent Border Bank positively in customer, employee, and community interactions.
• Support other bank activities as needed as part of the broader team.

Customer Support Specialist Qualifications

• High school diploma or equivalent required.
• Previous customer service and/or banking experience preferred.
• Strong written and verbal communication skills.
• Ability to remain composed and adaptable in a fast-paced, customer-focused environment.
• Excellent attention to detail and accuracy.
• Strong problem-solving and time management skills.
• Ability to maintain confidentiality and demonstrate professionalism.
• Comfortable using multiple computer systems and tools.

Schedule

• Shifts are scheduled Monday through Friday between 8:00am and 6:00pm, with rotating Saturday shifts from 8:00am to noon. Saturday shifts are paid at double time!

Border Bank Employee Benefits

Border Bank offers a comprehensive benefits package designed to support your health, financial well-being, and work life balance:

• Paid Time Off & Paid Holidays
• Health, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with Employer Match
• Bank‑Paid Life Insurance & Long‑Term Disability
• Supplemental insurance options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short Term Disability Insurance)
• Employee Assistance Programs (EAP)
• Wellness Dollars
• Education Assistance