Banking Customer Support Specialist | Flexible Hours

borderbank; Thief River Falls (MN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Dental & Vision Insurance

401(k) with Employer Match

Life Insurance

Long-Term Disability

Education Assistance

Job summary

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team and assist customers via phone and email from multiple Border Bank locations in the region.

You will resolve questions, process requests, and support a positive customer experience while maintaining confidentiality and accuracy in all interactions. Shifts include occasional evenings and weekends, with a strong emphasis on teamwork and professionalism.

Qualifications

• High school diploma or equivalent required.
• Previous customer service and/or banking experience preferred.
• Strong written and verbal communication skills.
• Ability to remain composed and adaptable in a fast-paced, customer-focused environment.
• Excellent attention to detail and accuracy.
• Strong problem-solving and time management skills.
• Ability to maintain confidentiality and demonstrate professionalism.
• Comfortable using multiple computer systems and tools.

Responsibilities

• Provide exceptional service to internal and external customers in an accurate, courteous, and customer-focused manner.
• Respond to customer inquiries through voice, email, and other communication channels as needed.
• Listen actively, ask thoughtful questions, and communicate clearly and professionally.
• Maintain knowledge of Border Bank products, services, procedures, and general information to assist customers effectively.
• Work to resolve customer requests or concerns at the first point of contact whenever possible.
• Take ownership of customer interactions and follow through to a positive resolution.
• Use sound judgment, problem-solving skills, and available resources to address customer needs.
• Protect the security and confidentiality of bank, customer, and employee information by following established verification standards.
• Navigate multiple systems, screens, and tools while assisting customers.
• Demonstrate flexibility with scheduling, including possible evenings and weekends.
• Represent Border Bank positively in customer, employee, and community interactions.
• Support other bank activities as needed as part of the broader team.

Job description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team and assist customers via phone and email from multiple Border Bank locations in the region.

You will resolve questions, process requests, and support a positive customer experience while maintaining confidentiality and accuracy in all interactions. Shifts include occasional evenings and weekends, with a strong emphasis on teamwork and professionalism.