Banking Customer Support Specialist | Flexible Schedule & Weekend Premium

Border Bank; Minneapolis (MN); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Health, Dental & Vision Insurance

401(k) with Employer Match

Life Insurance

Job summary

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. The role supports customers across multiple locations in North Dakota, Minnesota, and nearby communities, using phone and email channels.

You will help resolve questions, complete requests, and foster a positive customer experience. You will interact with customers through voice and written channels, maintain product knowledge, and navigate several bank systems.

Qualifications

• Previous customer service and/or banking experience preferred.
• Strong written and verbal communication skills.
• Ability to remain composed and adaptable in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Strong problem-solving and time management skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Provide exceptional service to internal and external customers via phone and email.
• Respond to customer inquiries through voice, email, and other channels.
• Listen actively and communicate clearly and professionally.
• Maintain knowledge of bank products, procedures, and information.
• Resolve customer requests at first point of contact when possible.
• Take ownership of interactions and follow through to a positive resolution.
• Protect confidentiality by following verification standards.
• Navigate multiple systems and tools to assist customers.
• Represent Border Bank positively in all interactions.

Skills

Customer service experience

Communication skills

Attention to detail

Problem-solving

Time management

Confidentiality

Education

High school diploma or equivalent

Tools

Multiple computer systems

Job description

Border Bank is seeking a friendly, detail-oriented Customer Support Specialist to join our team. The role supports customers across multiple locations in North Dakota, Minnesota, and nearby communities, using phone and email channels.

You will help resolve questions, complete requests, and foster a positive customer experience. You will interact with customers through voice and written channels, maintain product knowledge, and navigate several bank systems.