Banking Customer Experience Specialist - Evenings & Sat

Community Bank

Gulfport (MS)

On-site

USD 32,000 - 42,000

Full time

3 days ago

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Job summary

The Community Bank is seeking a Customer Service Specialist to support customers via the Customer Service Center. You will handle calls, assist with a wide range of banking functions, and provide courteous, accurate information while upholding bank policies and federal/state laws.

This on-site role requires a high school diploma or GED, at least two years of customer service experience, and a willingness to work extended hours, including evenings and Saturdays, reporting to the Supervisor or

Qualifications

Graduation from high school or GED required; some college or post graduate technical training preferred.
A minimum of two year’s work experience in an area where customer service skills is preferred.

Responsibilities

Interact with Bank customers through calls to the Customer Service Center (CSC).
Provide good customer service, problem solving, and clear oral communication.
Adhere to all federal and state laws and bank policies; maintain attention to detail and telephone etiquette.
Be a team player and assist customers with a wide variety of functions.
Report to the Supervisor or Bank Manager; CSC has extended hours to 7pm and Saturdays.