Banking Customer Success Specialist

City National Bank of West Virginia; Verona (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

City National Bank in Verona, VA is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact, delivering professional, friendly service and guiding customers through banking products and services.

Role involves processing transactions, assisting with online banking, and maintaining accurate records in compliance with regulations. Strong communication and problem-solving skills are essential for success in a fast-paced environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Proficient computer skills

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

City National Bank in Verona, VA is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact, delivering professional, friendly service and guiding customers through banking products and services.

Role involves processing transactions, assisting with online banking, and maintaining accurate records in compliance with regulations. Strong communication and problem-solving skills are essential for success in a fast-paced environment.