Banking Customer Service Specialist — On-Site, Full-Time

City National Bank; Versailles (KY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Versailles, KY on-site is seeking a Customer Service Representative to be the friendly first point of contact for customers. You will handle inquiries, process transactions, and guide clients through online and mobile banking tools.

We value clear communication, accuracy, and a professional demeanor, offering a competitive salary and a robust benefits package as part of an inclusive workplace.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication skills

Strong problem-solving abilities

Proficient computer skills

Professional demeanor

Education

High school diploma or equivalent

College degree preferred

Job description

City National Bank in Versailles, KY on-site is seeking a Customer Service Representative to be the friendly first point of contact for customers. You will handle inquiries, process transactions, and guide clients through online and mobile banking tools.

We value clear communication, accuracy, and a professional demeanor, offering a competitive salary and a robust benefits package as part of an inclusive workplace.