Banking Customer Care Specialist - On-Site Verona

City National Bank Of Wv; Verona (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Verona, VA is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, processing deposits, withdrawals, and transfers, and promoting banking products and self-service options. You will maintain accurate records and collaborate with internal teams to resolve issues.

This on-site role requires strong communication, a customer-focused demeanor, and the ability to work in a fast-paced banking environment; prior customer

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Job description

City National Bank in Verona, VA is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries, processing deposits, withdrawals, and transfers, and promoting banking products and self-service options. You will maintain accurate records and collaborate with internal teams to resolve issues.

This on-site role requires strong communication, a customer-focused demeanor, and the ability to work in a fast-paced banking environment; prior customer