Banking Customer Solutions Specialist

First Dakota National Bank; Yankton (SD); On-site; USD 36,000 - 46,000; Full time

Job summary

First Dakota National Bank in Yankton is seeking a full-time Customer Solutions Specialist to join our local team. You will support customers, answer inquiries, and promote our deposit and digital banking products while upholding the bank's service standards.

The role requires excellent communication, problem-solving, and the ability to work with colleagues across departments. Hours are Monday through Friday, 8 am–5 pm, with potential for growth and ongoing training in our customer service

Qualifications

• Demonstrates strong customer service fundamentals and communication skills.
• Ability to think critically and resolve issues efficiently while handling sensitive information.
• Comfort with basic computer software and processes used in banking operations.

Responsibilities

• Assist customers with account questions and service requests.
• Respond to inquiries via phone, email, or digital channels and provide accurate information.
• Promote bank products and services based on customer needs and policies.
• Maintain compliance with bank policies and procedures while resolving issues.
• Collaborate with other departments to ensure timely and effective customer service.
• Document interactions and maintain quality records of customer contacts.

Skills

Customer service

Communication

Critical thinking

Technical support

Problem solving

Attention to detail

Teamwork

Punctuality

Confidentiality

Education

High School Diploma or GED

3–6 months customer service experience

Or equivalent combination

Tools

Computer literacy

Job description

First Dakota National Bank in Yankton is seeking a full-time Customer Solutions Specialist to join our local team. You will support customers, answer inquiries, and promote our deposit and digital banking products while upholding the bank's service standards.

The role requires excellent communication, problem-solving, and the ability to work with colleagues across departments. Hours are Monday through Friday, 8 am–5 pm, with potential for growth and ongoing training in our customer service