Business Digital Banking Support Pro

First Dakota; Yankton (SD); On-site; USD 42,000 - 64,000; Full time

Job summary

First Dakota is seeking a Business Digital Banking Support Specialist in Yankton, SD. This role provides responsive, knowledgeable daily support to Business Digital Banking and Cash Management customers by phone, email, and business conversations.

You will troubleshoot access, navigation, and service issues, guide customers in using digital banking solutions, and coordinate with internal teams to resolve complex requests while maintaining security and confidentiality. Hours are Mon-Fri 8-5.

Qualifications

• Must have a positive attitude and good work ethic.
• Ability to process a variety of tasks accurately and efficiently with strict confidentiality.
• Effective communication with diverse clientele, co-workers and departments.

Responsibilities

• Provide daily, responsive support to Business Digital Banking & Cash Management customers.
• Troubleshoot access, navigation, and service issues; identify root causes and communicate resolutions.
• Assist with customer setup, entitlements, maintenance, and service changes in accordance with approved agreements.
• Educate customers on system features and security practices to promote confident use of services.
• Coordinate with Cash Management, Deposit Operations, Loan Operations, Digital Banking and IT to resolve customer needs.

Skills

Positive attitude

Work ethic

Confidentiality

Attention to detail

Communication

Organization

Teamwork

Punctuality

Education

Higher Education preferred or five years banking experience

Job description

First Dakota is seeking a Business Digital Banking Support Specialist in Yankton, SD. This role provides responsive, knowledgeable daily support to Business Digital Banking and Cash Management customers by phone, email, and business conversations.

You will troubleshoot access, navigation, and service issues, guide customers in using digital banking solutions, and coordinate with internal teams to resolve complex requests while maintaining security and confidentiality. Hours are Mon-Fri 8-5.