Customer Solutions Specialist

First Dakota National Bank; Yankton (SD); Presencial; USD 36.000 - 46.000; Jornada completa

Descripción de la vacante

First Dakota National Bank in Yankton is seeking a full-time Customer Solutions Specialist to join our local team. You will support customers, answer inquiries, and promote our deposit and digital banking products while upholding the bank's service standards.

The role requires excellent communication, problem-solving, and the ability to work with colleagues across departments. Hours are Monday through Friday, 8 am–5 pm, with potential for growth and ongoing training in our customer service

Formación

• Demonstrates strong customer service fundamentals and communication skills.
• Ability to think critically and resolve issues efficiently while handling sensitive information.
• Comfort with basic computer software and processes used in banking operations.

Responsabilidades

• Assist customers with account questions and service requests.
• Respond to inquiries via phone, email, or digital channels and provide accurate information.
• Promote bank products and services based on customer needs and policies.
• Maintain compliance with bank policies and procedures while resolving issues.
• Collaborate with other departments to ensure timely and effective customer service.
• Document interactions and maintain quality records of customer contacts.

Conocimientos

Customer service

Communication

Critical thinking

Technical support

Problem solving

Attention to detail

Teamwork

Punctuality

Confidentiality

Educación

High School Diploma or GED

3–6 months customer service experience

Or equivalent combination

Herramientas

Computer literacy

Descripción del empleo

Customer Solutions Specialist - Yankton

We are hiring a full-time Customer Solutions Specialist to join our Yankton team! This person supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.

We are hiring a full-time Customer Solutions Specialist to join our Yankton team! This person supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.

Duties

• Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
• Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
• Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
• Assist customers with account-related questions and requests
• Research and resolve customer issues, acting as the customer liaison between departments when necessary
• Complete customer and account maintenance, and check back reviews
• Complete daily maintenance reports
• Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
• Adhere to policies and procedures regarding appropriate resolution of customer complaints
• Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
• Inform management of irregular or recurring issues and suggest improvements
• Attend and come prepared to all meetings and developmental training as necessary
• Attendance – consistently at work and on time
• Other duties as assigned.

Education Requirements

• High school diploma or general education degree (GED);
• Three to six months customer service or related experience;
• Or equivalent combination of education and experience

Qualifications

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.

Physical Demands

Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation.

Requirements For All Employees

• Adaptability - Adapts to changes in the work environment
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
• Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
• Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
• Design - Demonstrates attention to detail
• Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Innovation - Shares suggestions for improving work
• Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
• Judgment - Exhibits sound and accurate judgment
• Motivation - Measures self against standard of excellence
• Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values
• Planning/Organizing - Uses time efficiently; Completes work in a timely manner
• Problem Solving - Identifies and resolves problems in a timely manner
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly
• Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
• Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others