Business Digital Banking Support Pro

First Dakota National Bank; Mitchell (SD); On-site; USD 55,000 - 85,000; Full time

Job summary

First Dakota National Bank is hiring two Business Digital Banking Support Specialists to assist our commercial customers at any branch. You will troubleshoot digital banking issues, guide customers through solutions, and coordinate timely escalations while maintaining strict confidentiality.

Daily work includes educating customers on features, security practices, and cash management tools, with a focus on accurate documentation and cross-team collaboration.

Qualifications

• Attributes include a positive attitude and good work ethic.
• Ability to process a variety of tasks accurately and efficiently.
• Maintain strict confidentiality and comply with Bank policies.

Responsibilities

• Provides prompt, professional daily support to Business Digital Banking & Cash Management customers via phone, email, and business conversations.
• Troubleshoots access, navigation, functionality, and service issues; communicates clear resolution steps.
• Educates customers on system features, security practices, and fraud-prevention tools to promote secure usage.
• Escalates complex or high-risk issues and coordinates communication among customers and internal teams.
• Monitors requests to ensure timely status updates and service restoration.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Team player

Punctuality

Organization

Problem solving

Adaptability

Professionalism

Education

Higher education preferred

Five years banking experience

Job description

First Dakota National Bank is hiring two Business Digital Banking Support Specialists to assist our commercial customers at any branch. You will troubleshoot digital banking issues, guide customers through solutions, and coordinate timely escalations while maintaining strict confidentiality.

Daily work includes educating customers on features, security practices, and cash management tools, with a focus on accurate documentation and cross-team collaboration.