Business Digital Banking Support Pro

First Dakota; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

First Dakota is seeking a Business Digital Banking Support Specialist in Sioux Falls, SD. This role provides responsive, knowledgeable daily support to Business Digital Banking & Cash Management customers via phone, email, and conversations.

You will troubleshoot access, navigation and service issues, and guide customers in using available solutions. Strong communication, confidentiality, and organizational skills are essential for success in a fast-paced banking environment.

Qualifications

• Attributes include a positive attitude and good work ethic.
• Ability to process a variety of tasks accurately and efficiently; maintain strict confidentiality.
• Ability to communicate effectively with various types of clientele, co-workers and departments.
• Strong organizational skills; ability to work well in a team environment.
• Punctuality is a must.

Responsibilities

• Provide prompt, professional daily support to Business Digital Banking & Cash Management customers via phone, email, and conversations.
• Troubleshoot digital banking access, navigation, and service-related issues; identify root causes and communicate resolutions.
• Support customers using Business Digital Banking & Cash Management products and services (ACH, wires, remote deposit, fraud prevention, bill pay, etc.).
• Authenticate customers and follow security procedures before discussing account info or changing access.
• Document customer contacts, troubleshooting, resolutions, and follow-up in systems.

Skills

Customer Service

Communication

Attention to detail

Confidentiality

Organization

Teamwork

Punctuality

Adaptability

Education

Higher Education preferred

Job description

First Dakota is seeking a Business Digital Banking Support Specialist in Sioux Falls, SD. This role provides responsive, knowledgeable daily support to Business Digital Banking & Cash Management customers via phone, email, and conversations.

You will troubleshoot access, navigation and service issues, and guide customers in using available solutions. Strong communication, confidentiality, and organizational skills are essential for success in a fast-paced banking environment.