CSS

WaFd Bank; Seattle (WA); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Stock options

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Job summary

WaFd Bank in Seattle is seeking a Customer Service Supervisor to oversee branch operations and supervise multiple Customer Service Representatives, delivering high-quality service to retail clients.

The role requires leadership, scheduling, onboarding, and adherence to policies, including account openings and loan origination. The supervisor will uphold bank regulations and contribute to branch performance while exemplifying WaFd Bank values.

Qualifications

• High school diploma or approved equivalent.
• Basic math skills, 10-key & keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams & Outlook.
• Well-developed smart phone & digital channel skills.
• Excellent organizational & analytical skills and superior written & oral communication skills.
• Must be certified in the IRA Road Map & participate in branch onboarding of new hires.

Responsibilities

• Ensure high level of customer satisfaction through the delivery of excellent service.
• Assist clients by recognizing opportunities and making appropriate product & service recommendations for both consumer and small business clients.
• Supervise two or more CSRs and manage scheduling, branch staff on-boarding & training, workflow management, & daily adherence to operational processes & policies.
• Assist the manager in suggesting ways to optimize operational effectiveness, productivity, & efficiency to build shareholder value.
• Demonstrate & apply skills necessary to open all account types & originate loans.
• Develop competencies & certifications/registration necessary to support branch performance goals.
• Assist in coverage of the branch in the absence of other leadership.
• Adhere to bank policies & procedures designed to comply with Federal regulations, including BSA, USA Patriot Act & OFAC regulations.
• Reflect WaFd Bank values of integrity, teamwork, ownership, simplicity, discipline, & service; be kind.

Skills

Customer service

Microsoft Office

Communication

Organizational skills

Analytical skills

IRA Road Map certification

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Outlook

Job description

Min

USD $22.33/Hr.

Max

USD $31.00/Hr.

Job Summary

Want to help strengthen your community's financial health? Looking for an employer that will inspire you and support your career in finance? Your search is over... WaFd Bank is hiring a Customer Service Supervisor (CSS).

WaFd Bank has been a financial leader for over a century, and now serves consumers and business clients across nine Western states. Our company motto is: Love What You Do...Make A Difference!

This is a supervisory position responsible for providing high-quality service to retail bank clients by administering branch operations and supervising multiple Customer Service Representatives.

A successful Customer Service Supervisor must:

• Ensure high level of customer satisfaction through the delivery of excellent service.
• Assist clients by recognizing opportunities and making appropriate product & service recommendations for both consumer and small business clients.
• Supervise two or more CSRs and manage scheduling, branch staff on-boarding & training, workflow management, & daily adherence to operational processes & policies.
• Assist the manager in suggesting ways to optimize operational effectiveness, productivity, & efficiency to build shareholder value.
• Demonstrate & apply skills necessary to open all account types & originate loans.
• Develop competencies & certifications/registration necessary to support branch performance goals.
• Assume responsibility for the branch in the absence of other branch leadership.
• Adhere to bank policies & procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act & OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, & service. In addition, they must be kind.

Qualifications

Education/Skills/Training:

• High school diploma or approved equivalent.
• Basic math skills, 10-key & keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams & Outlook.
• Well-developed smart phone & digital channel skills.
• Must have excellent organizational & analytical skills and superior written & oral communication skills.
• Must be certified in the IRA Road Map & participate in branch onboarding of new hires.

Experience:

• Prior banking and supervisory experience preferred, including previous work in retail, consumer service delivery, or client relations.

Benefits

At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days & holidays
• Health insurance
• Stock options
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health & dependent-care spending plans

WaFd Bank Benefits Summary - Click here for more information

EEO Statement

We are committed to Equal Employment Opportunity and Aff... We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375

EEO Policy Statement - WaFd Bank

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