Banking Customer Service Specialist — Friendly & Efficient

F&M Bank; Stockton (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

F & M Bank in Stockton, CA is seeking a Customer Service Representative (CSR) for Stockton Main. This full-time, hourly role focuses on delivering prompt, friendly service and accurate transaction processing at all touchpoints—in person, by phone, and at the drive-up.

The CSR will identify customer needs, promote appropriate products, ensure funds security, and maintain strong branch operations. Spanish preferred but not required. A credit history check is required.

Qualifications

• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of recent cash handling experience.
• Spanish speaking preferred but not required.
• Successful completion of a credit history check is a condition of employment.
• Tellers/CSR duties include cash handling, customer service, and accuracy.

Responsibilities

• Provide prompt, friendly customer service in person, over the phone, drive-up, or with other bank staff.
• Accurately process a variety of customer transactions.
• Cross-sell or refer customers to appropriate products and services.
• Follow security and internal control requirements to protect customers' funds and information.
• Present a professional image and communicate effectively as the face of the Bank.

Skills

Customer service

Cash handling

Cross-selling

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Teller Test

Job description

F & M Bank in Stockton, CA is seeking a Customer Service Representative (CSR) for Stockton Main. This full-time, hourly role focuses on delivering prompt, friendly service and accurate transaction processing at all touchpoints—in person, by phone, and at the drive-up.

The CSR will identify customer needs, promote appropriate products, ensure funds security, and maintain strong branch operations. Spanish preferred but not required. A credit history check is required.