Customer Service Representative - Stockton Main

F&M Bank; Stockton (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

F & M Bank in Stockton, CA is seeking a Customer Service Representative (CSR) for Stockton Main. This full-time, hourly role focuses on delivering prompt, friendly service and accurate transaction processing at all touchpoints—in person, by phone, and at the drive-up.

The CSR will identify customer needs, promote appropriate products, ensure funds security, and maintain strong branch operations. Spanish preferred but not required. A credit history check is required.

Qualifications

• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of recent cash handling experience.
• Spanish speaking preferred but not required.
• Successful completion of a credit history check is a condition of employment.
• Tellers/CSR duties include cash handling, customer service, and accuracy.

Responsibilities

• Provide prompt, friendly customer service in person, over the phone, drive-up, or with other bank staff.
• Accurately process a variety of customer transactions.
• Cross-sell or refer customers to appropriate products and services.
• Follow security and internal control requirements to protect customers' funds and information.
• Present a professional image and communicate effectively as the face of the Bank.

Skills

Customer service

Cash handling

Cross-selling

Communication

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Teller Test

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Stockton Main

Full Time Equivalent Staff Stockton, CA, US

12 days ago Requisition ID: 1053

Salary Range: $20.00 To $23.00 Hourly

Customer Service Representative (CSR) - 38 Hr. - Stockton Main

Department: Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

Who are we looking for?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team-player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test