Customer Service Representative - Stockton Main

Fmbonline; Stockton, Northern (CA, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

F & M Bank’s Stockton Main is seeking a Customer Service Representative to join our team in Stockton, CA. This full-time hourly role involves handling a variety of customer transactions and delivering prompt, friendly service at the branch, drive-thru, or by phone.

The CSR will identify customer needs, cross-sell suitable products, and adhere to security and internal controls to protect customers’ funds. A high school diploma and cash-handling experience are required; Spanish is preferred but

Qualifications

• Minimum of a high school diploma or equivalent.
• Minimum of 1 year of recent cash handling experience.
• Spanish speaking preferred but not required.
• Credit history check is a condition of employment.

Responsibilities

• Provide prompt, friendly customer service and accurately process a variety of customer transactions.
• Be the face of the Bank by presenting a professional image and communicating effectively.
• Cross-sell or refer to other branch staff to meet customer needs.
• Follow security and internal controls requirements to protect customers’ funds and information.
• Process customer transactions efficiently and accurately.

Skills

Customer service

Cash handling

Communication

Spanish language (preferred)

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - Stockton Main

Full Time Equivalent Staff Stockton, CA, US

Salary Range: $20.00 To $23.00 Hourly

Customer Service Representative (CSR) - 38 Hr. - Stockton Main

Department: Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

Who are we looking for?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team-player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test