Customer Service Representative - Modesto Main - 32 Hours

Fmbonline; Modesto (CA); On-site; USD 27,552 - 31,684; Part time

Job summary

Fmbonline is hiring a part-time Customer Service Representative in Modesto, CA. This role involves delivering exceptional customer service and efficiently processing transactions. Candidates should have at least 1 year of cash handling experience and a high school diploma. Spanish speaking is preferred. The salary is hourly, ranging from $20.00 to $23.00, depending on experience and qualifications.

Qualifications

• Minimum of 1 year of recent cash handling experience.
• Successful completion of a credit history check is required.
• Spanish speaking preferred but not required.

Responsibilities

• Provide prompt and friendly customer service.
• Accurately process a variety of customer transactions.
• Proactively identify customer financial needs.

Skills

Exceptional customer relations

Effective communication

Cash handling

Self-starter

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part-time Equivalent Staff Modesto, CA, US

5 days ago Requisition ID: 1029

Salary Range: $20.00 To $23.00 Hourly

Customer Service Representative - 32 Hours

Department: Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

F & M Bank’s Tellers/Customer Service Representatives ("CSR") are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive‑up, or when interacting with other internal Bank departments and staff.

• CSR’s are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross‑selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

Who are we looking for?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self‑starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top‑notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team‑player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test