Customer Service Representative - Stockton Main

Farmers & Merchants Bank of Central California; Stockton (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Farmers & Merchants Bank of Central California is seeking a Customer Service Representative (CSR) for the Stockton Main location, working a 38-hour week in our Retail Bank department. The role focuses on delivering prompt, friendly service and accurate processing of customer transactions in person, by phone, or at the drive-up.

You will be the face of the bank, cross-sell or refer products as appropriate, uphold security and internal controls, and strive for an exceptional customer experience

Qualifications

• Minimum of a high school diploma or equivalent.
• Satisfactory completion of the Teller Test.
• Successful completion of a credit history check is a condition of employment.

Responsibilities

• Provide prompt, friendly customer service and accurately process a variety of customer transactions.
• Be the face of the Bank to customers, presenting a professional image and communicating effectively.
• Proactively identify customer needs and promote products or refer to branch staff.
• Ensure the safety and soundness of customer funds by following security and internal controls.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or equivalent

Job description

Customer Service Representative (CSR) - 38 Hr. - Stockton Main

Department:Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

Who are we looking for?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team-player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test