Banking Customer Service Specialist | Community Impact

Community Partners Savings Bank; Salem (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education assistance

FSA

Life insurance

Short- and long-term disability

401(k) with annual 3% contribution

Paid vacation and paid holidays

Paid personal and sick time

Job summary

Community Partners Savings Bank is seeking a Customer Service Representative in Salem, IL to greet customers, handle deposits, withdrawals, and loan payments with accuracy and courtesy.

You will issue money orders and cashier's checks, support debit cards and online banking inquiries, maintain privacy, and keep your workspace neat. This role emphasizes service excellence and teamwork in a community-focused environment.

Qualifications

• Minimum 1 year of cash handling experience.
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills.
• Attention to detail and accuracy.
• Integrity and respect for confidentiality.
• Team-oriented mindset and willingness to learn.
• Customer-facing experience preferred.

Responsibilities

• Greet customers and assist with banking needs including deposits, withdrawals and loan payments.
• Provide money orders and cashier's checks; ensure cash drawer accuracy.
• Respond to questions about debit cards and online banking; protect customer information.
• Maintain a neat workspace and uphold privacy standards.
• Assist with ATMs, stop payment orders, and other daily tasks to deliver great service.

Skills

Communication

Multitasking

Problem-solving

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Job description

Community Partners Savings Bank is seeking a Customer Service Representative in Salem, IL to greet customers, handle deposits, withdrawals, and loan payments with accuracy and courtesy.

You will issue money orders and cashier's checks, support debit cards and online banking inquiries, maintain privacy, and keep your workspace neat. This role emphasizes service excellence and teamwork in a community-focused environment.