Customer Service Representative - Granite City

Community Partners Savings Bank; Granite City (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Education assistance

FSA

Life insurance

Short-term disability

Long-term disability

401(k)

Paid vacation

Paid holidays

Paid personal time

Paid sick time

Job summary

Community Partners Savings Bank in Granite City, IL is hiring a Customer Service Representative to help customers with deposits, withdrawals, and loan payments, while delivering friendly, accurate service.

You'll greet customers, explain debit cards and online banking, keep information confidential, and support daily tasks including money orders, cashier's checks, and ATM help. This full-time role offers competitive benefits and weekend rotation.

Qualifications

• HS diploma or equivalent
• 1+ year cash handling experience
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills
• Attention to detail and accuracy
• Integrity and respect for confidentiality
• Team-oriented mindset and willingness to learn
• Commitment to service excellence
• Customer-facing experience (preferred)

Responsibilities

• Greet customers with a smile and help with banking needs.
• Take care of deposits, withdrawals, and loan payments.
• Provide money orders and cashier's checks and ensure cash drawer accuracy.
• Answer questions about debit cards and online banking; protect customer information.
• Assist with ATMs, stop payment orders, and other daily tasks; deliver great service.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Build your banking career with an organization that combines the personal relationships of a community bank with opportunities across four Illinois markets. At Community Partners Savings Bank, employees are trusted to make a difference with customers, supported with competitive benefits, and encouraged to grow with the bank.

CUSTOMER SERVICE REPRESENTATIVE: PAY & BENEFITS

This customer service job pays $15.50 – $16.50 per hour. Plus, we offer great benefits, including:

• Health, dental, and vision insurance
• Education assistance
• FSA
• Life insurance
• Short- and long-term disability
• 401(k) with annual 3% contribution
• 80 hours of paid vacation and 11 paid holidays
• 40 hours of paid personal and 32 hours of paid sick time

YOUR ROLE

As a Customer Service Representative, you will greet customers with a smile and help them with their banking needs. You will take care of deposits, withdrawals, and loan payments. You will give out money orders and cashier's checks and make sure your cash drawer is always accurate. You will answer questions about debit cards and online banking, keep customer information private, and keep your workspace neat. You will also help with the ATMs, stop payment orders, and other daily tasks. Your goal will be to provide great service.

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• 1+ year(s) of cash handling experience
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills
• Attention to detail and accuracy
• Ability to handle people with tact, poise, and courtesy
• Integrity and respect for confidentiality
• Team-oriented mindset and willingness to learn
• Commitment to service excellence
• Customer-facing experience (preferred)

YOUR HOURS

You will work Monday through Friday from 8:00 a.m. to 5:00 p.m. There are also Saturday shifts from 8:00 a.m. to noon on a rotation. This is a full-time customer service job with 40 hours each week and sometimes a little overtime.

LEARN ABOUT US:

We are a community bank where you'll be part of a friendly team that values your hard work and wants to see you grow. Our culture is built on trust, doing our best every day, and caring for our customers and our community. We are different because we take part in local events and always support both our customers and employees. Here, you'll find a positive place to work, good benefits, and real chances to build your career with a company owned by its depositors and focused on your success.

Guardian Savings Bank, a division of Community Partners Savings Bank, is an Equal Opportunity Employer including disability and veterans.