Customer Service Representative - Salem

Community Partners Savings Bank; Salem (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Education assistance

FSA

Life insurance

Short- and long-term disability

401(k) with annual 3% contribution

Paid vacation and paid holidays

Paid personal and sick time

Job summary

Community Partners Savings Bank is seeking a Customer Service Representative in Salem, IL to greet customers, handle deposits, withdrawals, and loan payments with accuracy and courtesy.

You will issue money orders and cashier's checks, support debit cards and online banking inquiries, maintain privacy, and keep your workspace neat. This role emphasizes service excellence and teamwork in a community-focused environment.

Qualifications

• Minimum 1 year of cash handling experience.
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills.
• Attention to detail and accuracy.
• Integrity and respect for confidentiality.
• Team-oriented mindset and willingness to learn.
• Customer-facing experience preferred.

Responsibilities

• Greet customers and assist with banking needs including deposits, withdrawals and loan payments.
• Provide money orders and cashier's checks; ensure cash drawer accuracy.
• Respond to questions about debit cards and online banking; protect customer information.
• Maintain a neat workspace and uphold privacy standards.
• Assist with ATMs, stop payment orders, and other daily tasks to deliver great service.

Skills

Communication

Multitasking

Problem-solving

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Job description

Join a relationship-focused bank where accuracy matters, customer service is personal, and your work directly supports the community. Community Partners offers a family-oriented environment, work-life balance, paid time off, retirement support, insurance coverage, and educational assistance to help employees build long-term careers.

CUSTOMER SERVICE REPRESENTATIVE: PAY & BENEFITS

This customer service job pays $15.50 – $16.50 per hour. Plus, we offer great benefits, including:

• Health, dental, and vision insurance
• Education assistance
• FSA
• Life insurance
• Short- and long-term disability
• 401(k) with annual 3% contribution
• Paid vacation and paid holidays
• Paid personal and sick time

YOUR ROLE

As a Customer Service Representative, you will greet customers with a smile and help them with their banking needs. You will take care of deposits, withdrawals, and loan payments. You will give out money orders and cashier's checks and make sure your cash drawer is always accurate. You will answer questions about debit cards and online banking, keep customer information private, and keep your workspace neat. You will also help with the ATMs, stop payment orders, and other daily tasks. Your goal will be to provide great service.

WHAT WE NEED FROM YOU

• High school diploma or equivalent
• 1+ year(s) of cash handling experience
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills
• Attention to detail and accuracy
• Ability to handle people with tact, poise, and courtesy
• Integrity and respect for confidentiality
• Team-oriented mindset and willingness to learn
• Commitment to service excellence
• Customer-facing experience (preferred)

YOUR HOURS

You will work Monday through Friday from 8:00 a.m. to 5:00 p.m. There are also Saturday shifts from 8:00 a.m. to noon on a rotation. This is a full-time customer service job with 40 hours each week and sometimes a little overtime.

LEARN ABOUT US:

We are a community bank where you'll be part of a friendly team that values your hard work and wants to see you grow. Our culture is built on trust, doing our best every day, and caring for our customers and our community. We are different because we take part in local events and always support both our customers and employees. Here, you'll find a positive place to work, good benefits, and real chances to build your career with a company owned by its depositors and focused on your success.