Banking Customer Care Specialist - Deposits & Support

Community Partners Savings Bank; Granite City (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Education assistance

FSA

Life insurance

Short-term disability

Long-term disability

401(k)

Paid vacation

Paid holidays

Paid personal time

Paid sick time

Job summary

Community Partners Savings Bank in Granite City, IL is hiring a Customer Service Representative to help customers with deposits, withdrawals, and loan payments, while delivering friendly, accurate service.

You'll greet customers, explain debit cards and online banking, keep information confidential, and support daily tasks including money orders, cashier's checks, and ATM help. This full-time role offers competitive benefits and weekend rotation.

Qualifications

• HS diploma or equivalent
• 1+ year cash handling experience
• Ability to lift up to 50 lbs.
• Excellent communication, multitasking, and problem-solving skills
• Attention to detail and accuracy
• Integrity and respect for confidentiality
• Team-oriented mindset and willingness to learn
• Commitment to service excellence
• Customer-facing experience (preferred)

Responsibilities

• Greet customers with a smile and help with banking needs.
• Take care of deposits, withdrawals, and loan payments.
• Provide money orders and cashier's checks and ensure cash drawer accuracy.
• Answer questions about debit cards and online banking; protect customer information.
• Assist with ATMs, stop payment orders, and other daily tasks; deliver great service.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Job description

Community Partners Savings Bank in Granite City, IL is hiring a Customer Service Representative to help customers with deposits, withdrawals, and loan payments, while delivering friendly, accurate service.

You'll greet customers, explain debit cards and online banking, keep information confidential, and support daily tasks including money orders, cashier's checks, and ATM help. This full-time role offers competitive benefits and weekend rotation.