Customer Service Specialist — Community Banking Growth

Bank; Honey Brook (Chester County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Company Paid Life

Health Savings Account

Flexible Spending Account

Paid Time Off (PTO)

Holiday Pay

Job summary

Bank of Bird-in-Hand is a community-focused bank located in Honey Brook, PA. We seek a dedicated Customer Service Representative to deliver exceptional in-person service to walk-in customers, handle deposits, transfers, and inquiries with accuracy and care.

You will work within a fast-paced team that values integrity, excellence, and teamwork. The role emphasizes problem-solving, clear communication, and the ability to build lasting customer relationships while supporting daily banking

Qualifications

• 2+ years customer support experience preferred.
• Strong verbal communication skills required.
• Familiarity with Microsoft Office Suite and basic data entry.

Responsibilities

• Assist walk-in customers with inquiries and transactions.
• Explain bank products and services to customers.
• Open and update deposit accounts and process routine requests.
• Provide accurate information and resolve customer issues with cross-functional support.

Skills

Excellent communication

Customer service

Cash handling

Multitasking

Typing speed

Education

High school diploma

Tools

Microsoft Office

Job description

Bank of Bird-in-Hand is a community-focused bank located in Honey Brook, PA. We seek a dedicated Customer Service Representative to deliver exceptional in-person service to walk-in customers, handle deposits, transfers, and inquiries with accuracy and care.

You will work within a fast-paced team that values integrity, excellence, and teamwork. The role emphasizes problem-solving, clear communication, and the ability to build lasting customer relationships while supporting daily banking