Banking Customer Service Specialist

Penncrest-Bank; Gallitzin (Cambria County); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental coverage

Short and long-term disability

Life insurance

Retirement Savings Plan

Paid Time Off (PTO)

12 Paid Holidays

Career planning and goal setting

Descrizione del lavoro

PennCrest Bank is seeking a full-time Customer Service Representative (CSR) for the Gallitzinoffice. The CSR will perform a variety of banking functions in line with Bank policies, procedures, and regulations, with emphasis on delivering exceptional customer service and building relationships.

Responsibilities include processing teller transactions, loan payments, opening new accounts, maintaining teller drawers, and promoting Bank products and services while ensuring compliance and

Competenze

• High school diploma or GED required.
• 0–3 months related experience or training preferred.
• Introductory training program and comprehension test must be completed.

Mansioni

• Deliver exceptional customer service and build positive relationships with customers.
• Process teller transactions, including deposits, cashing checks, and endorsements accuracy.

Conoscenze

Verbal communication

Written communication

Organizational skills

Analytical skills

Interpersonal skills

Attention to detail

MS Word/Spreadsheet competence

Formazione

High school diploma or GED

Strumenti

Word processing

Spreadsheet software

Descrizione del lavoro

Description

PennCrest Bank is seeking a full-time Customer Service Representative (CSR) for our Gallitzinoffice.

The CSR is responsible for performing a variety of banking functions in compliance with Bank policies, procedures, and regulations. Key responsibilities include, but are not limited to:

• Delivering exceptional customer service and building positive customer relationships.
• Processing teller transactions, including accepting deposits, cashing checks, and verifying transaction accuracy, amounts, and endorsements.
• Processing loan payments and assisting customers with opening new accounts.
• Maintaining and balancing the teller drawer, including currency, coin, and checks, to ensure accuracy and accountability.
• Educating customers on and promoting the Bank's products and services to meet their financial needs.
• Ensuring compliance with all applicable banking regulations, policies, and procedures while maintaining confidentiality and security standards.

Benefits

• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• 12 Paid Holidays
• Career planning and goal setting program

Requirements

A high school diploma or equivalent (GED), one to three months related experience and/or training, or equivalent combination of education and experience is required.

Additional qualification and requirements include:

• Successful completion of an introductory training program and comprehension test
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Excellent organizational, analytical, and interpersonal skills.
• Strong attention to detail and a high degree of accuracy.
• Proficient in of word processing and spreadsheet software.

PennCrest BANK is an Equal Opportunity Employer/Disabled/Veterans.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PennCrest will be based on merit, qualifications, and abilities. PennCrest does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or protected veteran status.