Banking Customer Service Pro - Tellers and Accounts

PennCrest Bank; Pennsylvania; Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

PennCrest Bank is seeking a full-time Customer Service Representative for our Gallitzinoffice. The CSR will perform a variety of banking functions in compliance with Bank policies and regulations.

Key duties include delivering exceptional customer service, processing teller transactions, assisting with loan payments and new accounts, balancing the teller drawer, and promoting Bank products and services.

Formación

• High school diploma or GED required.
• 1–3 months related experience or training.
• Introductory training program and comprehension test.
• Proficient in word processing and spreadsheets.

Responsabilidades

• Delivering exceptional customer service and building positive customer relationships.
• Processing teller transactions, including deposits, cashing checks, and endorsements.
• Processing loan payments and assisting customers with opening new accounts.
• Maintaining and balancing the teller drawer with currency, coins, and checks.
• Educating customers on and promoting the Bank's products and services.
• Ensuring compliance with banking regulations and maintaining confidentiality.

Conocimientos

Customer service

Cash handling

Communication skills

Attention to detail

Educación

High school diploma or GED

Herramientas

Word processing

Spreadsheets

Descripción del empleo

Description

PennCrest Bank is seeking a full-time Customer Service Representative (CSR) for our Gallitzinoffice.

The CSR is responsible for performing a variety of banking functions in compliance with Bank policies, procedures, and regulations. Key responsibilities include, but are not limited to:

• Delivering exceptional customer service and building positive customer relationships.
• Processing teller transactions, including accepting deposits, cashing checks, and verifying transaction accuracy, amounts, and endorsements.
• Processing loan payments and assisting customers with opening new accounts.
• Maintaining and balancing the teller drawer, including currency, coin, and checks, to ensure accuracy and accountability.
• Educating customers on and promoting the Bank's products and services to meet their financial needs.
• Ensuring compliance with all applicable banking regulations, policies, and procedures while maintaining confidentiality and security standards.

Benefits

• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• 12 Paid Holidays
• Career planning and goal setting program

Requirements

A high school diploma or equivalent (GED), one to three months related experience and/or training, or equivalent combination of education and experience is required.

Additional qualification and requirements include:

• Successful completion of an introductory training program and comprehension test
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Excellent organizational, analytical, and interpersonal skills.
• Strong attention to detail and a high degree of accuracy.
• Proficient in of word processing and spreadsheet software.

PennCrest BANK is an Equal Opportunity Employer/Disabled/Veterans.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PennCrest will be based on merit, qualifications, and abilities. PennCrest does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or protected veteran status.