Customer Service Representative (FT Patton)

Penncrest-Bank; Patton (Cambria County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Short/long-term disability

Life insurance

Retirement Savings Plan

Paid Time Off

12 Paid Holidays

Career planning and goal setting

Job summary

PennCrest Bank is seeking a full-time Customer Service Representative for our Patton office. This CSR will perform a variety of banking functions, delivering exceptional service and building positive customer relationships.

Responsibilities include processing teller transactions, loan payments, and assisting customers with opening new accounts, while maintaining teller drawer accuracy and promoting bank products. Compliance with regulations and security standards is essential.

Qualifications

• High school diploma or GED; 0–3 months related experience and/or training or equivalent.
• Excellent verbal and written communication; interact professionally with customers and colleagues.
• Strong organizational, analytical, and interpersonal skills.
• Strong attention to detail and a high degree of accuracy.

Responsibilities

• Deliver exceptional customer service and build positive customer relationships.
• Process teller transactions, including deposits, cashing checks, and verifying endorsements and amounts.
• Process loan payments and assist customers with opening new accounts.
• Maintain and balance the teller drawer with currency, coin, and checks.
• Educate customers on and promote the bank's products and services.
• Ensure compliance with banking regulations, policies, and confidentiality standards.

Skills

Customer service

Communication skills

Attention to detail

Organization skills

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Job description

Description

PennCrest Bank is seeking a full-time Customer Service Representative (CSR) for our Patton office.

The CSR is responsible for performing a variety of banking functions in compliance with Bank policies, procedures, and regulations. Key responsibilities include, but are not limited to:

• Delivering exceptional customer service and building positive customer relationships.
• Processing teller transactions, including accepting deposits, cashing checks, and verifying transaction accuracy, amounts, and endorsements.
• Processing loan payments and assisting customers with opening new accounts.
• Maintaining and balancing the teller drawer, including currency, coin, and checks, to ensure accuracy and accountability.
• Educating customers on and promoting the Bank's products and services to meet their financial needs.
• Ensuring compliance with all applicable banking regulations, policies, and procedures while maintaining confidentiality and security standards.

Benefits

• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• 12 Paid Holidays
• Career planning and goal setting program

Requirements

A high school diploma or equivalent (GED), one to three months related experience and/or training, or equivalent combination of education and experience is required.

Additional qualification and requirements include:

• Successful completion of an introductory training program and comprehension test
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Excellent organizational, analytical, and interpersonal skills.
• Strong attention to detail and a high degree of accuracy.
• Proficient in of word processing and spreadsheet software.

PennCrest BANK is an Equal Opportunity Employer/Disabled/Veterans.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PennCrest will be based on merit, qualifications, and abilities. PennCrest does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or protected veteran status.