Customer Service Representative (FT Cresson)

Penncrest-Bank; Cresson (Cambria County); In loco; USD 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical and dental coverage

Short and long-term disability

Life insurance

Retirement Savings Plan

Paid Time Off (PTO)

12 Paid Holidays

Career planning and goal setting

Descrizione del lavoro

PennCrest Bank is seeking a full-time Customer Service Representative for our Cresson office. The CSR will perform a range of banking tasks, including teller transactions, loan payments, and new account openings, while delivering outstanding customer service.

The role emphasizes accuracy, attention to detail, and adherence to bank policies and regulations, with opportunities to promote bank products and services and grow with the organization.

Competenze

• Requires strong customer service skills and professional interaction with customers and colleagues.
• Excellent verbal and written communication abilities.
• Strong organizational, analytical, and interpersonal skills.
• High attention to detail and accuracy in transactions.

Mansioni

• Deliver exceptional customer service and build positive relationships with customers.
• Process teller transactions (deposits, cashing checks) and verify accuracy.
• Assist customers with loan payments and opening new accounts.
• Balance teller drawer and ensure currency, coin, and checks are accurate.
• Promote bank products and services to meet customer needs.
• Maintain compliance with banking regulations, policies, and confidentiality standards.

Conoscenze

Customer service

Verbal communication

Written communication

Attention to detail

Formazione

High school diploma or GED

Strumenti

Word processing

Spreadsheets

Descrizione del lavoro

Description

PennCrest Bank is seeking a full-time Customer Service Representative (CSR) for our Cresson office.

The CSR is responsible for performing a variety of banking functions in compliance with Bank policies, procedures, and regulations. Key responsibilities include, but are not limited to:

• Delivering exceptional customer service and building positive customer relationships.
• Processing teller transactions, including accepting deposits, cashing checks, and verifying transaction accuracy, amounts, and endorsements.
• Processing loan payments and assisting customers with opening new accounts.
• Maintaining and balancing the teller drawer, including currency, coin, and checks, to ensure accuracy and accountability.
• Educating customers on and promoting the Bank's products and services to meet their financial needs.
• Ensuring compliance with all applicable banking regulations, policies, and procedures while maintaining confidentiality and security standards.

Benefits

• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• 12 Paid Holidays
• Career planning and goal setting program

Requirements

A high school diploma or equivalent (GED), one to three months related experience and/or training, or equivalent combination of education and experience is required.

Additional qualification and requirements include:

• Successful completion of an introductory training program and comprehension test
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Excellent organizational, analytical, and interpersonal skills.
• Strong attention to detail and a high degree of accuracy.
• Proficient in of word processing and spreadsheet software.

PennCrest BANK is an Equal Opportunity Employer/Disabled/Veterans.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PennCrest will be based on merit, qualifications, and abilities. PennCrest does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or protected veteran status.