Banking Customer Service Specialist

Stride Bank Na; Enid (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Stride Bank Na is seeking a Customer Service Representative to respond to customer inquiries by phone or email in a courteous and professional manner.

The role involves troubleshooting issues, assisting with bank products, and handling tasks such as updating customer data and mailing statements. A background in call center settings is preferred, with 1–2 years of customer service experience.

Qualifications

• High School Diploma or equivalent, required.
• 1-2 years’ experience in a customer service role, required.
• Previous experience in a call center environment, preferred.

Responsibilities

• Responds to customer inquiries via telephone or email in a courteous manner.
• Maintains professional and friendly interaction with customers at all times.
• Troubleshoots process, system, and customer-related issues timely.
• Assists customers with questions regarding Bank products and systems (accounts, debit cards, ATM, 24-hour phone banking, internet banking).
• Assists customers with ordering of checks, debit cards, and payroll cards.
• Cross-sells Bank products and services by identifying needs and opportunities.
• Updates customer information (address, phone, employer) while on the call.
• Prepares mailing of customer correspondence, statements, and pin number information.

Skills

Verbal communication

Written communication

Interpersonal skills

Critical thinking

Problem solving

Organizational skills

Time management

Education

High School Diploma

Job description

Stride Bank Na is seeking a Customer Service Representative to respond to customer inquiries by phone or email in a courteous and professional manner.

The role involves troubleshooting issues, assisting with bank products, and handling tasks such as updating customer data and mailing statements. A background in call center settings is preferred, with 1–2 years of customer service experience.