Banking Customer Service Specialist

Ctbc Bank Corp Usa; California; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full benefits

Job summary

CTBC Bank Corp USA, Rowland Heights Branch, is seeking a Customer Service Representative to deliver exceptional customer service, process deposits and withdrawals, handle account-related tasks, and support branch operations in a fast-paced environment.

The role emphasizes accurate cash handling, adherence to banking regulations, and cross-selling of bank products while maintaining compliance and quality service standards.

Qualifications

• 1+ year of customer service experience in banking or related environment.
• Fluent in English; Mandarin/Chinese a plus.
• Basic PC skills and familiarity with online banking tools.

Responsibilities

• Process daily cash/non-cash transactions and balance cash.
• Provide superior customer service in all branch functions.
• Input stop payments and manage funds as requested.
• Process wire transfers and related banking activities.

Skills

Customer service

Bilingual English/Chinese

Basic PC skills

Detail oriented

Education

High School diploma or equivalent

Tools

e-Commerce

e-Banking

Branch IT tools

Job description

CTBC Bank Corp USA, Rowland Heights Branch, is seeking a Customer Service Representative to deliver exceptional customer service, process deposits and withdrawals, handle account-related tasks, and support branch operations in a fast-paced environment.

The role emphasizes accurate cash handling, adherence to banking regulations, and cross-selling of bank products while maintaining compliance and quality service standards.