Banking Customer Service & Loans Specialist

City National Bank; Sutton (WV); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

City National Bank in Sutton, WV is seeking a Customer Service Representative to provide outstanding service, manage lobby traffic, and resolve routine and complex account issues. You will promote bank products, handle routine transactions, and support customers with loan applications to help grow relationships.

The role requires strong communication, multitasking, and professional conduct, with a focus on meeting branch goals while delivering reliable banking support.

Qualifications

• High school diploma or equivalent.
• Demonstrated sales and service skills.
• Ability to multi-task, organize, and prioritize to ensure excellent customer service.
• Personal computer proficiency and cash handling experience.

Responsabilités

• Provides excellent customer service, resolving routine and complex problems on customer accounts.
• Manages lobby traffic and reduces customer wait times.
• Promotes bank products and services to customers to meet needs.
• Processes routine banking transactions including deposits, withdrawals, transfers, loan payments, and debit card issues.
• Assists customers with loan applications and purchases, following bank policies.

Connaissances

Excellent customer service

Sales skills

Oral communication

Listening skills

PC proficiency

Cash handling

Retail banking experience

Regulatory compliance

Formation

High school diploma or equivalent

Outils

Core banking system

Description du poste

City National Bank in Sutton, WV is seeking a Customer Service Representative to provide outstanding service, manage lobby traffic, and resolve routine and complex account issues. You will promote bank products, handle routine transactions, and support customers with loan applications to help grow relationships.

The role requires strong communication, multitasking, and professional conduct, with a focus on meeting branch goals while delivering reliable banking support.